Delivery & Returns

Delivery

For the launch of Joli Nous, delivery throughout Switzerland is free.

The preparation time of your order is 3 to 5 working days after validation of your order (except in exceptional situations).

Once your package is ready, here is an estimate of how long it will take for your order to arrive:

- Standard shipping to Switzerland: 2 to 3 business days

- Standard shipping to Europe*: 5 to 11 business days

- Standard shipping to the rest of the world*: 7 to 15 business days

*In case of delivery outside of Switzerland, administrative and/or customs charges may be applied by the carrier, which are to be paid by the customer.

Please note that Joli Nous is not responsible for delays once the shipment has been entrusted to the carrier.

Back

We want you to be 100% satisfied with your product. If not, you have 14 days (after receiving your order) to return your purchases (at your expense) for a refund.

Please contact us directly at manon@jolinous.com and we will inform you of the procedure for returning goods.

Please note that no item can be refunded if the label has been removed, if it is not new, if it has been used, washed or if it is not in its original packaging.

As soon as we receive your package, we'll send you an email to let you know that your refund has been processed. Please allow approximately 14 working days for the Joli Nous team to process your return.